Rain Out Refund Options
There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 innings, the following policy will apply:
All paid tickets, regardless of where they were purchased, may be exchanged at the box office only for any future 2019 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game by game basis. Complimentary tickets may not be exchanged under any circumstances.
Refunds For Tickets Purchased At The Surprise Stadium Box Office, By Phone, Via The Internet or At Any Tickets.Com Outlet:
In order to obtain a refund for a Rain Check for tickets, you may either drop them off at the Box Office or mail them to:
Surprise Stadium Ticket Office
15960 N. Bullard Avenue
Surprise, AZ 85374
Attn: Rainout Refund
A refund request must be submitted within 60 days of the cancelled game.
Complimentary tickets may not be refunded or exchanged under any circumstance